If you place an order in one of our stores, we will take care of everything for you from A to Z. This includes a good cup of coffee, extensive personal advice, or directly creating the order.

• Made-to-order furniture: Because most of our furniture is specially made to order for you, we require a partial down payment or full prepayment when placing the order (see the 'Payment' section for exact details).
• Take it with you immediately: If you purchase an accessory such as a vase or lamp that is in stock in the store? You can, of course, take it home with you immediately.
• Quote first? No problem. We are happy to prepare a customized quote for you and will then contact you by phone to discuss the next steps.

When you place an order, you'll leave with your order confirmation and an iconic HENK tote bag.

In our webshop, you'll discover an extensive range of sizes, materials, colours, and configurations to create your ideal furniture piece. Ordering is simple and designed for your convenience.

• Customise yourself: Already know exactly what your interior needs? Then effortlessly customise your furniture yourself and place your order directly online.
• Undecided about the material? Make use of our sample service. This way, you can experience the fabrics and finishes at home before making a choice.
• Even more options in-store: Although our online selection is very extensive, our stores often offer even more—especially for our modular sofas. Feel free to visit one of our stores if you want tailor-made advice or have special requests.

Payment for your order is secure and straightforward. See the Payment section for more information.

Have you already visited our store and would you like to approve a previously prepared quote? We are ready to finalize your order and send it to production. This can be done in the store or by phone, email or via the chatbot.

Easy checkout: After our conversation, you will immediately receive a secure payment link by email to pay the deposit or the order amount. Once the payment has been processed, we will finalize the order.

In our webshop, you'll see a large part of what we offer. Want to explore further? Especially with our modular sofas and cabinets, much more is possible. Visit one of our stores; we'd be happy to show you all the options.

Are you looking for a specific size or a modification to your furniture? We're always happy to help you brainstorm. Customization is possible in many cases for an additional charge.

Our furniture is crafted with care and made to order. To ensure a clear production and delivery process, we apply transparent payment terms.

Partial Deposit (25%)

Made-to-order furniture: For made-to-order furniture purchased in-store, we require a 25% deposit of the total order amount, with a minimum deposit of €500.

If the total order amount is less than €500? Then you pay the full amount directly as a deposit.

For delivery addresses outside the Netherlands and Flanders, full prepayment is also required.

Full Prepayment (100%)

Webshop orders: For orders placed directly through our webshop, full prepayment is required at checkout.

Stock products, Second Chance items, and accessories (such as vases and lighting) must always be 100% prepaid.

Delivery address outside the Netherlands or Flanders: for these orders, full prepayment is also required.

If a partial deposit was applicable to the order, there will still be an outstanding amount once your furniture has been produced.

You will receive a payment request by email for this remaining amount as soon as the furniture is ready in our warehouse.

The final delivery appointment will be scheduled once the outstanding amount has been paid in full. This ensures everything is ready for a seamless delivery.

You can pay for your order or remaining balance easily and securely using the following payment methods:

Webshop order:

The following payment options apply to webshop orders:

• iDEAL/Wero
• Bancontact
• Maestro
• Credit card (Mastercard, Visa, American Express)

Bank transfer

Order in-store:

The (down) payment can be made via

• iDEAL/Wero via a QR code
• debit card payment

If the (down) payment cannot be completed in-store via QR or debit card, a payment request* will be sent via email.

Telephone order

For orders placed by phone, for example, a quote that is converted into an order by phone, a payment request* will be sent via email.

Payment of outstanding order amount

For the outstanding payment, a payment request* will be sent via email just before delivery.

* Payment request via email:

The following payment options are available via the payment request:

• iDeal/Wero
• Bancontact
• Bank transfer

Our furniture is carefully custom-made. As soon as we receive the down payment for your order, we immediately start the production process.

Dining tables, sofas & large furniture: 8-12 weeks

Because each piece of furniture is made to order, the average delivery time is between 8 and 12 weeks. The exact estimated delivery time can always be found on the specific product page.

Accessories: 3–5 business days

For our lighting and vases, there is a shorter delivery time of 3-5 business days via parcel post.

Parts: 2-3 business days

For parts such as felt glides, there is a delivery time of 2-3 business days via parcel post.

We believe in a worry-free experience from purchase to installation:

The Netherlands & Flanders: Free shipping on all orders.

Other countries: We can ship our products to the countries listed below as standard. Other countries are on request; please contact us for this.

• Belgium € 0,-
• Denmark €299,-
• Germany € 299,-
• Finland € 739,-
• France € 399,-
• Great Britain (shipping only to businesses, not possible for individuals)
• Ireland €469,-
• Italy € 499,-
• Luxembourg € 249,-
• Netherlands € 0,- (excluding Wadden Islands; costs on request)
• Norway € 699,-
• Portugal €449,-
• Austria € 399,-
• Spain €499,- (excluding islands; costs on request)
• Sweden € 449,-
• Switzerland € 449,-*

*Please note: the prices listed are exclusive of taxes and import duties. These costs are for the account of the customer and may be charged upon receipt of the product when shipping outside EU countries.

Once your furniture is ready and arrives at our warehouse, our carrier will contact you.

Together, we will schedule a delivery date and time slot that suits you best.

To ensure smooth delivery and assembly, we ask you to take the following into account:

• Measurements and passageways: Please check carefully in advance whether the furniture piece fits through all doors, stairwells, and hallways. Our delivery personnel deliver as standard up to and including the 3rd floor (if easily accessible by stairs or elevator).
  
• Tools/equipment: If the situation is difficult to access or the residence is higher than the 3rd floor without a suitable elevator, you as the customer are responsible for arranging the necessary tools or equipment, such as a moving lift.
  
• Clearance: Ensure that the passageway and the spot where the furniture will be placed are free of obstacles and clean on the day of delivery.

Custom-made products: Because our furniture (such as dining tables, sofas, and made-to-order chairs) is specially manufactured based on your personal preferences and specifications, these cannot be returned.

In-store and Re-store purchases: Stock products and Second Chance items purchased directly in one of our physical stores or during a Re-store event are not covered by the right of withdrawal.

Damaged items: Products that have been severely damaged through use and therefore cannot be resold.

The right of withdrawal applies to stock products purchased online via our webshop. For example, vases, lamps, or furniture in stock.

Does the right of withdrawal apply to your order? Then a reflection period of 14 calendar days applies from the day you received the product.

Within this period, you can inform us of your intention to return the product without stating a reason. Please contact us for this.

Return instructions

1. Registration: Register your return within 14 days of receipt by email.
2. Confirmation & Shipping: After our written confirmation, you have 14 days to return the product properly and carefully packaged.
3. Condition of the product: During the reflection period, we ask you to handle the product and its packaging with care. You may unpack and inspect the item as you would in a physical store.
4. Costs and risk: The costs for the return shipment are at your own expense. As a customer, you also bear the risk for transport until the package has been received by us in good order.

Refund
As soon as we have received the product in its original condition, we will refund the purchase amount within 14 days to the account with which the order was paid.

Please note: Any decrease in value due to careless use, damage, or missing/damaged packaging will be deducted from the amount to be refunded. Delivery costs are not covered for a return.

The costs for the return shipment are for your own account.