Terms and Conditions 

Studio HENK terms and conditions United States and Canada market

These terms and conditions supersede all previous selling policies. Prices, discounts, and product offerings are subject to change without prior notice. 

Terms of Sale 

Please check your order confirmation for accuracy, as any changes must be reported immediately. Our confirmation overrides all purchase order information. 

Unless otherwise agreed upon, our payment terms are one hundred percent (100%) prepayment. Company listed as 'Bill To' will be held responsible for funds due and past due accounts will be charged one and one-half percent (1.5%) per month and will be added to the outstanding balance. There will be a service charge for all returned (NSF) checks. Applicable state sales taxes are charged based on 'Ship To' destination. If Purchaser claims an exemption, a resale or tax exempt certificate is required prior to order placement. 

Lead Times 

All our products are made to order and a specific lead time will apply. Please refer to the lead time provided within the sales order or call Studio HENK Customer Service for more information. 

Delivery and Freight 

Shipments are Ex Works Cruquius (Warehouse Studio HENK), The Netherlands. Risk of loss passes to the Purchaser at the time of pick up by the carrier. Studio HENK is not responsible for damages to products in shipment or storage. 

If delivery is requested the following conditions apply:

  • We will deliver the product(s) to the address you have specified. Once we have dispatched your product, we can no longer amend the address.
  • Delivery charges vary depending on the shipping destination and calculated by our back office before shipment. 
  • Delivery times vary from product to product. Delivery time is determined by the availability of the product and order destination.
  • Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
  • Service Provider reserves the right to deliver different products ordered at the same time separately.
  • Service Provider takes responsibility for the loss and damage of the product occurred during the delivery

Prices
All non-EU (European Union) countries are shipped to on a DDU (Delivered Duty Unpaid) basis, which means that all product prices displayed are exclusive of all taxes and duties. Studio HENK B.V. does not determine or collect these fees. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Studio HENK B.V. is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. All orders are shipped from The Netherlands. Each product’s country of origin is indicated in the documents (non-EU orders only).


Warranty 

All goods are sold without warranty or condition expressed or implied. Studio HENK products carry a one (1) year limited warranty from the date of shipment against manufacturing defects. For purposes of this warranty, manufacturing defects do not include normal wear, user modifications, acts or omissions of persons other than Studio HENK, surface blemishes and/or other characteristics considered natural. 

Should any failure to conform to this limited warranty appear during the warranty period from the date of shipment, Studio HENK shall, upon prompt written notice, repair, replace or refund, at its option and cost, the affected products. The express warranties contained herein are in lieu of all other warranties, expressed or implied, including any warranties of merchantability and fitness for a particular purpose and all other warranties arising from course of dealing or usage of trade. 

The remedies provided above are the Purchaser's sole remedies for any failure of Studio HENK to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute fulfillment of all liabilities of Studio HENK, with respect to or arising out of the product furnished hereunder. Purchaser's remedies set forth herein are exclusive and the liability of Studio HENK with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. 

Colour and Dimension Variation 

Product colour is only indicative, as it is not possible to assure consistency of colour in a natural product. Dimensions in this document are converted from centimeters to inches, rounded up to the nearest ¼ inch (one quarter of an inch). There can be slight variations in colours and dimensions between production runs. Colour variation is attributed to the natural colour of the raw material and variations in structure. 

Maintenance 

Contact our customer service or visit our website’s FAQ for maintenance guidance.