Second Chance Terms and Conditions
Condition of Second Chance furniture
Studio HENK's Second Chance furniture includes showroom models, incorrectly ordered items, returned furniture, or furniture with damages or other defects. The product description always provides a clear description of the condition and any defects. These defects are also visible in the product photos.
Viewing in advance
It is not possible to view Second Chance furniture in advance if it is delivered from the warehouse. Only showroom models still available in the store can be viewed in the store. This is clearly indicated in the product description.
Offer and availability
The full range of Second Chance furniture can be found in the webshop. No more furniture is available than indicated in the webshop.
Choice of table frame
For some tables, a different table frame can be chosen. If this option is available, it is clearly indicated in the product description of the Second Chance furniture. To use this option, you must contact our customer service before making the purchase. Changing a frame is always in consultation with our customer service and is not guaranteed.
Promotions and discounts
Ongoing promotions do not apply to purchases of Second Chance furniture. Promotions only apply to the regular Studio HENK range.
Ordering and payment
Second Chance furniture can be ordered through the webshop with full payment required. It is not possible to make partial payments or pay afterward.
Free Pickup
Second Chance items can be picked up free of charge from our warehouse in Amsterdam Westpoort. Pickup is possible by appointment every Wednesday and Friday morning between 8:00 AM and 12:00 AM. After placing your order, our customer service team will contact you within 2 working days to schedule a pickup appointment.
Shipping Costs and Delivery
Second Chance items are generally not shipped and can only be picked up by appointment. If you would still like the Second Chance item to be delivered, you can contact our customer service team after placing your order. Shipping costs are €150 incl. VAT for delivery within the Netherlands and Belgium, including assembly* (wall shelves excluded). For the exact delivery conditions, please refer to our General Terms and Conditions. When the Second Chance item is delivered, the option to inspect the item during pickup and the right of return is waived.
* Assembly does not apply to wall shelves.
Return Policy
When picking up a Second Chance item, you can directly inspect its condition. By taking the item from the warehouse, you accept its condition and any defects as described in the product description, shown in the photos, and observed during inspection. This waives the right of return. If, after inspection, you decide not to accept the condition of the product, the purchase will be canceled, and the purchase amount will be refunded to your account.
For Second Chance furniture delivered by arrangement, the inspection moment is waived, and you forfeit the right of return. If, in agreement with Studio HENK, a return is possible, the return costs for the customer will be €150. In consultation, it is also possible to return the Second Chance item at your own expense to the Studio HENK warehouse in Amsterdam Westpoort. In this case, the return costs will be waived.
No warranty
No warranty is given on Second Chance furniture, regardless of the condition of the furniture.
Retail and Business
Studio HENK retailers and business customers can purchase Second Chance items; however, no additional discounts are offered on the Second Chance assortment.
Terms and conditions
The purchase of a Second Chance product is subject to the General Terms and Conditions of Studio HENK, insofar as these are declared applicable in the respective terms and conditions. The warranty conditions of Studio HENK do not apply to the purchase of a Second Chance product, regardless of the condition of the product.